Shipping Policy

Our store uses the following standards to manage orders and provide support.

Tracking and delivery help

We send a tracking number when the parcel is dispatched. If tracking stalls or a delivery appears damaged, incorrect, or incomplete, contact us promptly so we can investigate and provide the appropriate remedy.

Where we ship

We ship only to addresses within the United States. Every US order receives free standard shipping.

Processing and transit

Orders are normally prepared in 1–2 business days. Standard transit then takes about 4–6 business days. Business days exclude weekends and public holidays.

Contact details

Store: The Ordinary
Email: Support@theordinaed.shop
Phone: 859-272-6236
Postal address: 456 S 2nd St, Louisville, Kentucky, 40202, United States